Frequently asked questions
Return Policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Returns
Due to the nature and perishable items in our sensory kits and fillers, for hygiene reasons, all sales are final, and we cannot accept returns. Your satisfaction is incredibly important to us! If you have an issue with your order please contact us using the contact form on our website or email us directly at, dough.expressions@gmail.com.
We are committed to addressing your concerns and will do our best to ensure that you are happy with your purchase.
general disclaimer
What is our homemade, non-toxic play-dough made of?
Flour, salt, cream of tartar, coconut oil, vegetable oil, vegetable glycerin, food coloring, water, cornstarch, and non-toxic glitter or organic mica power.
How should I store my play-dough?
Store in an airtight zip bag or the provided jar. Dough will last for approximately 6+ months if stored properly after each use.
My play-dough is showing salt crystals. Can it be saved?
Yes! This is normal! You may notice crystallization on the exterior of the dough. Just knead the dough and the salt crystals will absorb. Then place back in a zip bag or the container provided.
My play-dough is starting to feel a little dry. Can it be saved?
Yes! Just add a couple drops of water at a time and knead it until it doesn't feel dry anymore. If you add to much water and it feels sticky add a tiny bit of cornstarch and knead until not sticky.
What age are the kits intended for?
Unless otherwise noted, sensory kits contain small parts that may not be suitable for children under age 3. Children should always be supervised during sensory play!
Sensory Fillers
We strive to use high-quality, non-toxic ingredients, however, these mixes are not intended for consumption or children that still mouth objects.
Choking Hazard: Many components within the fillers are small and pose a choking hazard for young children. Always supervise children closely during sensory play. Not recommended for children under age 3 or children who still mouth objects.
Adult Supervision Required: Children should never be left unattended while playing with fillers or sensory bins.
Storage: Store fillers in an airtight container, in a cool dry place to maintain freshness and reduce spoilage.
Fragile Components: Some sensory bin items, such as dried pasta are fragile and may break during shipping or vigorous play. This is a natural characteristic of these materials and not considered a defect.
Allergy Warning: Our sensory mixes may contain or come into contact with common allergens. While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free from the following:
Gluten/Wheat: Many fillers contain pasta, flour, or other wheat-based products.
Dairy: Some mixes may include items processed in facilities that handle dairy.
Soy: Soy-based products or items processed with soy may be present.
Nuts(Tree Nuts & Peanuts): We do not intentionally include nuts, but ingredients may be processed on shared equipment with nuts. Individuals with severe nut allergies should exercise extreme cautions.
Eggs: Some components might have come into contact with egg products.
By purchasing a sensory mix, you agree to these terms and understand the risk associated with its use.
Shipping Policy
Almost all products are made-to-order. We will work quickly to prepare and ship your order as soon as possible. Approximate time frame is that your items will ship or be ready is, 10-14 days from the order date. Unless otherwise, noted or agreed upon in writing.
Once your order has shipped, you will receive an email with further information.
Please note that processing and delivery times vary depending on your location, availability of products, and time of year. During peak times of the year, processing and shipping can extend longer than 2 weeks from the order date.
If will be delays we will do our best to contact you with an update.
Local Pickup Information
Local pickup is in Frederick, Maryland.
Use code LOCAL for a 10% discount on all pickup orders. Turnaround time is still approximately 10-14 days from the order date. Many times may be much shorter if the item is in stock. To arrange pickup reply to your "Order is ready for delivery" email.
Allergy Warning
Our sensory mixes may contain or come into contact with common allergens. While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free from the following:Gluten/Wheat: Many fillers contain pasta, flour, or other wheat-based products.Dairy: Some mixes may include items processed in facilities that handle dairy.Soy: Soy-based products or items processed with soy may be present. Nuts(Tree Nuts & Peanuts): We do not intentionally include nuts, but ingredients may be processed on shared equipment with nuts. Individuals with severe nut allergies should exercise extreme cautions.Eggs: Some components might have come into contact with egg products.
By purchasing a sensory mix, you agree to these terms and understand the risk associated with its use.
Privacy Policy
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.